Community rules

Our Experience exists so travellers from every background can share how welcome they really felt. These rules keep it honest and safe.

1. Share your own experience

Say who you were with, when you went and what happened. Specific moments (“the bus driver waited while my mother found her seat”) help more than verdicts.

2. Describe actions and places, not groups of people

Talk about what people did, not who they are. Reviews that stereotype, insult or generalise about any group are removed, whoever they are about.

3. Respect privacy

• No names of private individuals or staff, phone numbers or number plates.
• No faces in photos without consent, and never children's faces.

4. Be genuine

One review per place per person. No paid, swapped or copied reviews, and no reviewing on someone else's behalf.

How moderation works

1. Most reviews publish straight away. Reviews with photos, links, possible abusive language, or from brand-new accounts are checked by a moderator first, usually within 24 hours.
2. Anyone can report a review. Reports are private. A review with three open reports is hidden until a moderator looks at it.
3. If your review is not published, you'll see why on your profile. You can appeal once by emailing support@ourexperience.app; a different moderator decides.